Patients Rights
Patients at this practice are entitled to:
- Be treated in a courteous, civil and cooperative manner
- A clear explanation of, and advice on, their medical condition and any proposed treatment
- A referral for specialist medical opinion or other second opinion when appropriate
- Receive information via the notice board of any health promotion exercise and preventative medicines initiatives
- Absolute confidentiality of medical records maintained by the practice subject to any provisions for disclosure imposed or allowed by law
- Access their own medical records in accordance with the Data Protection Act – please ask the practice manager for details
- Have any formal complaints against the practice investigated and dealt with fairly in accordance with our complaints procedure
- Request (either verbally or in writing) to be seen by a specific doctor or health care professional. It may not always be possible to comply with a request where the individual doctor is unavailable or where, in the interests of your health care, it is inappropriate